General Terms and Conditions
- Change Your Order: B&P Cycle and Sports is not responsible for changes to orders after processing and/or shipment. Once an order has been shipped, no shipping charges will be refunded. To request changes, please contact us immediately at 403-272-7141 or [email protected]. Please note that changes to orders after placement are not guaranteed.
- Incorrect Order: If you receive an incorrect order, notify us by phone or email, and the error will be corrected and redelivered within 48 business hours.
- Lost or Stolen Orders: All orders require a signature at the time of delivery to reduce the risk of packages being stolen. While B&P Cycle and Sports cannot be held responsible for any lost or stolen items upon delivery of your order, we understand the concern and will make reasonable efforts to assist. However, please note that there is no guarantee regarding lost or stolen packages. We recommend that customers track their shipments closely and be available to sign for their orders at the time of delivery to ensure a secure receipt.
- Returns/Refund Policy: Refunds are accepted within 30 days from the purchase date; return shipping charges are the responsibility of the customer. Exchanges are accepted within 45 days from the purchase date; return shipping charges are the responsibility of the customer. No returns on sale items; restocking fees may apply; original packaging is required. Original shipping charges will not be refunded unless there is a clear error on the behalf of B&P Cycle and Sports. All returns and/or exchanges are subject to a restocking fee.
- Customer Cancelled Online Order: All customer-cancelled online orders after payment have been processed will result in a 5% processing fee, charged via our payment processor, PayPal, or Stripe.
- Shipping Policy: Shipping prices are automatically generated based on average shipping rates to Canadian and US destinations. Canadian shipping is $29.95, and US shipping is $39.95. Shipping quotes will be provided upon customer request. On certain items where shipping exceeds the flat rate, a separate shipping invoice will be sent to cover the difference in cost. We only provide shipping to Canada and USA locations. All international orders that are shipped outside of Canada are FINAL SALE, and any duty or brokerage fees are the responsibility of the customers. Free shipping is offered for orders over $300 and in Canada ONLY, excluding bicycles, hockey sticks, and oversized boxes. Oversized items are subject to extra shipping charges, and if the free shipping code is applied to ineligible items, a separate invoice for the FULL shipping cost will be sent. For more information about our shipping policy, please direct yourself to: https://www.bpcycle.com/service/shipping-returns/
- Typographical Errors: In the event of a product being mistakenly listed at an incorrect price, B&P Cycle and Sports reserves the right to refuse or cancel orders placed for such products. If the order is cancelled after credit card charging, a credit will be issued for the incorrect price. Inventory online is not live; therefore, the ordered item may not be in stock.
- Price Changes: All prices listed on the site are subject to change without notice. B&P Cycle and Sports reserves the right to modify prices and is unable to honor lower prices previously posted on the site.
- Sales Taxes: Sales tax will be applied based on the tax rate of the Canadian province to which the order will be shipped. Sales tax is exempt for orders shipped outside of Canada.
Contact Information: For any questions or concerns related to our Policy, please contact us at 403-272-7141 or via email at [email protected].