Change Your Order
B&P Cycle and Sports is not responsible if you want to change your order after it has been processed and/or shipped. If your order has already been shipped the shipping charges will not be refunded. To change your order, let us know immediately at 403-272-7141 or [email protected]. There is no guarantee B&P Cycle can change your order after it has already been placed.
If you receive an incorrect order, let us know by phone or email and the error will be corrected and delivered within 48 business hours.
Lost or Stolen Orders
B&P Cycle and Sports cannot be held responsible for any lost or stolen items upon delivery of your order.
- Refunds are accepted within 30 days from purchase date, return shipping charges are responsibility of the customer.
- Exchanges are accepted within 45 days from purchase date, return shipping charges are responsibility of the customer.
- No returns on sale items. Restocking fees may apply. Original packaging required.
- Original shipping charges will not be refunded unless it is a clear error on the behalf of B&P Cycle and Sports.
- All returns and/or exchanges are subjected to a restocking fee
Customer Cancelled Online Order
ALL customer cancelled online orders after payment has been processed, will result in a 5% processing fee. Charged via our payment processor, PayPal or Stripe.
- Shipping price are automatically generated and are based on average shipping rates to Canadian and US destinations. Canadian shipping is $29.95 and US is $39.95.
- Shipping quotes will be provided at the customer’s request. On certain items where shipping is more than the flat shipping rate the customer will be sent a separate shipping invoice to cover the difference in cost.
- We only provide shipping to Canada and USA locations. All international orders are FINAL SALE, and any duty or brokerage fees is the responsibility of the customers and is not covered by us, B&P Cycle. The average duty charge from Canada to USA is 11% paid by the customer upon pick-up or delivery.
- Free shipping is offered to orders over $300 and cannot be combined with other discount codes. Bicycles, hockey sticks and oversized boxes are NOT included. Oversized items include but are not limited to, goal pads, hockey sticks, wheel bags and goal bags. These items are subjected to extra shipping charges. If you use the free shipping code on an item not eligible for free shipping, you will be sent a separate invoice for the FULL cost of shipping. It is the customers responsibility to add the proper code with the correct items in the cart.
- Please contact with questions at 403-272-7141 or [email protected]
In the event that a product sold on the site is mistakenly listed at an incorrect price, B&P Cycle and Sports reserves the right to refuse or cancel any orders placed for such product listed at the incorrect price. B&P Cycle and Sports reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, B&P Cycle and Sports shall issue a credit to your credit card account in the amount of the incorrect price. Inventory online is not live therefore it is possible the item you are ordering is not in stock.
In the event if the image online is incorrect but the item shipped correctly matches the description than the description is what the item shipped will be based on. Refunds will be accepted however shipping charges will not.
All prices listed on the site are subject to change without notice. B&P Cycle and Sports will need to modify prices from time to time and is not able to honour lower prices previously posted on the site.
Sales tax will be applied to whatever Canadian province the order will be shipped to at that particular province tax rate.
Sales tax will be exempt to all orders being shipped outside of Canada.